*Please note that applicants must have proof of eligibility to live/work in Thailand*
Are you an extremely customer service oriented person? Do your friends say you are friendly and approachable? Are you highly organized and someone who can think on your feet? We are looking for a Concierge who will serve the needs of the G Adventures customers traveling in South East Asia. The Concierge will welcome traveler's to the G Adventures experience and assist them throughout their stay, by providing information to booking additional services for them. This position greatly contributes to the overall customer satisfaction of all G Adventures group, independent and custom travel programs.
So, do you have what it takes to enhance the customer's overall G Adventures experience?
- Communicate directly with guests, both in person, by telephone and email
- Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
- Provide area maps, brochures and other literature
- Arrange tickets, bookings, appointments and reservations for guests
- Monitor Asia Office email as requested
- Manage reservations for Theme Packs in Bangkok and Hanoi and communicate with the CEO and guest as to the arrangements.
- Prepare guests for Welcome meetings by providing Passenger participation forms.
- Liaise with the management at the Bangkok Centre – dealing with any passenger queries.
- Display G Adventures brochure and Core Values at the designated G Adventures desks and ensure proper branding and consistency at each hotel.
- Post-secondary training in tourism or hospitality management is an asset
- Highly proficient in English both written and spoken
- Strong knowledge of G Adventures South East Asia product
- Travel experience in South East Asia an asset
- Excellent communication and customer service skills
- Highly organized with solid time management skills
- Independent and self-motivated
If you have what it takes and want to join an innovative company with the most creative travel product on Earth then apply now!
We thank all candidates for their interest however only those selected for an interview will be contacted.
**To apply you must hold appropriate citizenship or documents permitting you to reside and work in Thailand.**