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Contracting/Buying Manager - Central America

  • Department: Contracting/Buying
  • Location: San Jose, Costa Rica
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This strategic role is responsible for the sourcing of new vendors and reviewing of existing vendor relationships with a focus on costs and service quality to ensure the company maintains it’s competitive advantage. Through strong vendor relationships and fully understanding customer and company needs, the position is challenged with maximizing profitability and ensuring quality and service levels are exceeded. The ability to develop and execute on a buying strategy focused on the company objectives and goals for the region ensures the company financial goals are met. Building a Vendor Data Base and maintaining the regions Vendor Management Sheet are key tools for effective negotiations and delivering on buying objectives. The ability to work with all stakeholders to ensure the objectives of the region are achieved along with regular communication and reporting will be the foundation for success in this role.


  • Consistently monitor customer feedback (evaluations) to ensure contracted services are achieving company goals related to service level expectations, (NPS and red flags)
  • Develop and lead buying strategy and vision through consultation with stakeholders and senior management to deliver budgeted results for the region
  • Deliver on quality buying strategy focused on cost objectives and services standards
  • Drive contracting cycle of 12 – 24 month
  • Negotiate, maintain and communicate vendor contracts to all stakeholders
  • Growing relationships with existing vendors and sourcing new vendors for future product needs and building effective vendor data base
  • Ensure that G Adventures is a preferred customer with vendors we work with
  • Establish consistency in contracting process Globally
  • Ensure branding message is delivered to all vendors ensuring a stronger brand presence
  • Embrace and lead change as the company launches new initiatives
  • Communication of results (costs and cost estimates) to Product/Operations team to meet deadlines as needed
  • Awareness of competitive marketplace via vendor relationships and market intelligence
  • Maintain the central depository or contracts for all end users to access efficiently
  • Lead and manage the Quality Assurance Audits (QAA) for the region
  • Encourage and promote our social enterprise purpose through our vendor selections and engagement
  • Maintain an ethical and fair contracting practices to protect the G Brand
  • Ensuring updated costs for coming year are received, negotiated and contracted by target deadlines for brochure
  • Ensure quality and service standards are maintained through the introduction of QAA and SOP’s
  • Review monthly Trip Profitability Reports with (GM and VP) to understand results and trending as well as setting urgent priorities
  • Establish strong working relationship with stakeholders, (South America GM, Product/Operations Managers), to assign priorities and targets to meet deadlines
  • Manage and control travel and admin costs budgeted for the position
  • Establish and maintain vendor management system report


  • 2- 4 years relevant contracting/buying experience
  • Travel industry experience an asset
  • Superior knowledge of the region and tourism market
  • Superior negotiation skills with valid experience
  • Advanced oral and written skills
  • English and second language applicable to the region (written and oral)
  • Experience with buying cycle and process
  • Knowledge of vendor management system/process
  • Exceptional customer service and communication skills
  • Proven experience in administrative and management skills
  • Intermediate to advanced knowledge of Microsoft Word, Excel and ability to learn G Adventures in house software, (Compass, Polaris,Trip Editor, Validations)
  • Willingness and ability to travel

If you have what it takes and want to join an innovative company with the most creative travel product on Earth then apply now!

We thank all interested candidates however only those chosen for an interview will be contacted.