Senior Operations Manager, South East Asia
- Department: Operations
- Location: Bangkok, Thailand
At G Adventures, we’re dedicated to changing people’s lives through authentic and sustainable adventure travel experiences. We require candidates who are dedicated to leading with service, committed to bringing about meaningful change by doing the right thing and are not afraid of embracing the bizarre. Our employees share the privilege of creating happiness and community with those around them as they seek to improve the world through travel.
We are looking for an experienced travel industry Senior Operations Manager based in Bangkok, Thailand, to lead a diverse and growing staff and to oversee South East Asia product development and tour operations.
Responsibilities:
- Provide leadership and management to a team of operations staff, tour leaders (CEO's), and reservations staff in South East Asia
- Integrate and promote G Adventures Core Values, company culture and brand through all aspects of the organization
- Ensure proper human resource standards and procedures are met, to attract and retain the best staff to work in the operations team
- Manage the team to ensure operations, customer service, and purchasing KPIs are identified and met
- Management of the fiscal office budget
- Cost of goods management
- Management of accounting team for all of Asia
- Develop and manage business relationships with service providers
- Business development within the region
Requirements:
- 2+ years experience in senior leadership role in the travel industry, and extensive travel in South East Asia
- Graduate or Degree / Diploma in a Business Administration or Tourism Management program
- Regional geography and intimate knowledge of G Adventures products and competitive products in the region
- Understanding and awareness of Thai business requirements especially as pertaining to the travel industry
- Office administration, problem solving and organizational skills and experience
- Training and staff development experience
- Negotiating and contracting experience
- Advanced computer and strong Microsoft Office skills (advanced level)
- Ability to manage a crisis and take responsibility for the safety of others
- An understanding of and commitment to customer service
- Excellent verbal communication skills and writing ability
- Ability to work in a team environment
- Demonstrated ability to manage/lead day to day operations whilst achieving operational excellence
- Driven and motivated by a fast-paced environment and have a willingness to learn and be challenged by continual professional development
- Understanding of, and identification with, G Adventures’ Core Values
- Regular travel in the region and to Canada
Qualified candidates should submit their resume and covering letter, with salary requirements, to talentagency@gadventures.com indicating “Senior Operations Manager, South East Asia” in the subject line.
*** We thank all candidates for their interest however only those selected for an interview will be contacted. ***
To apply you must hold appropriate citizenship or documents permitting you to reside and work in Thailand.
