What is considered personal information and why would it be collected?
We collect the following personal information in the course of offering services or providing services to you: Age, Name, Address, Phone Number, e-mail address, Credit Card details, Evaluations, Comments you provide us, trip destination information, credit card information etc. The collection of this information is done to allow us to provide services to you as requested. We also use this information to: register you to receive newsletters, answer your request for further information about our trips, make a booking, provide you with information about the Company and/or our services. Furthermore, the personal information allows us to:
- Understand your needs as a customer and determine eligibility for our products and services.
- Inform you about our products and services, or those of our partners that we believe may be of interest to you.
- Provide ongoing service.
- Comply with the law.
- Conduct after sales marketing.
We believe you would also expect us to contact you to advise you of new and existing services and benefits that may be of interest to you. On occasion, we will inform you of such services and benefits via direct marketing. Direct marketing material would be delivered to you by mail, telephone, or electronic means to advise you of these services. Previously supplied personal information may be used to contact you to provide you with this information.
Personal information is not collected unless provided to us. This means you can visit and browse our website without having to provide any personal information to the Company.
How do we obtain consent?
We obtain consent by:
- Written permission via mail, email or fax.
- Verbal permission with a dated notation in your customer file along with the initials staff that recorded the information.
- Third party consent (i.e. from your travel agent).
How is your Personal Information Protected?
All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to authorized employees only. We keep our employees informed about our policies and procedures. Unauthorized access and/or disclosure of client information are strictly prohibited. All of our employees are expected to maintain the confidentiality of customer information at all times.
With whom do we share your personal information?
Third Party Partners and Suppliers:
G Adventures will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, and credit card processing entities etc, all of which may be located outside of Canada and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested.
Affiliated Companies within G Adventures:
In order to provide you with superior customer service, and to ensure you benefit from our full range of products and services and as permitted by law, we may share your personal information within the G Adventures of companies listed above.
Please be assured that G Adventures and its contracted suppliers never sell, lease or trade information about you or your travel information to other parties in the ordinary course of conducting its business. Of course, if all of the assets of G Adventures or any of the affiliated entities identified in this policy were to be sold, your personal information would be among the assets sold.
Can I access my information and whom do I contact?
Upon request in writing, you will be informed of the existence, use and disclosure of your personal information, subject to certain limitations. If you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any information, please contact us in writing at the following address:
Subject to legal and contractual restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfil our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you, with the product or service.
By using our product and services and by visiting our website you consent to the collection, use, retention and disclosure of your personal information as set out in this Privacy Policy. You may withdraw your consent with respect to any or all uses or disclosures of your personal information at any time (subject to legal or contractual restrictions) by sending written instructions (an Opt Out Notice).
In the event you provide us with an Opt Out Notice you information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we collected will be retained by us in accordance with our usual retention practices and procedures. You may at any time review such information as further set out below.
We will respond to your written request within 30 days of your requests receipt. If we respond favourably to your request, we will give you access to your file. If for any reason, we cannot grant your request for this information, we will provide you with written reason(s).
