Accessibility Policy

As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. G Adventures Canada understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Increasing accessibility is a shared effort, and as an organization, we are committed to working with the necessary parties to make this goal a reality. For more detailed information on this accessibility policy, our accessibility plan, and training programs, or to request any of our publicly posted accessibility policies or our accessibility plan in an accessible format, please contact askTalent@gadventures.com or use any of our feedback channels specified in our Accessible Customer Service Policy .

Definitions

Accessible Formats: Refers to formats that are an alternative to standard print and are accessible to people with disabilities. Accessible formats may include, but are not limited to: large print; recorded audio and electronic formats, braille; and other formats used by persons with disabilities.

Communication Supports: Refers to support that individuals with disabilities may need to access information. Some examples include plain language, sign language interpreter, reading the information out loud to a person with vision loss, adding captioning to videos, using written notes to communicate with someone who is hard of hearing, and other supports that facilitate effective communications.

Disability: The term disability as defined by the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, refers to:
• any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device
• a condition of mental impairment or a developmental disability
• a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language
• a mental disorder, or
• an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997

Customer Service

Our Accessible Customer Service Policy is consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities and addresses the following:
• General Principles
• Assistive Devices
• Communication
• Service Animals
• Support Persons
• Notice of Temporary Disruptions
• Accessible Customer Service Training
• Customer Feedback
• Alternative Formats/Communication Supports

Training

G Adventures Canada will ensure that our current and future staff are trained on Ontario’s accessibility laws, accessible customer service standards, and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will also ensure that our employees receive training on accessibility as it relates to their specific roles. In addition to our Canadian staff, we implement similar training requirements for our customer facing GCOs (customer service teams) that are located outside of Canada.

Information and communications

G Adventures Canada is committed to making our information and communications accessible to people with disabilities. We will communicate with people with disabilities in ways that take into account their disability. When requested, we will provide information about our organization and our services, as well as safety information or emergency plans that we make available to the public, in accessible formats or with communication support in a timely manner and at no cost. Note that this does not apply to unconvertible information or information that G Adventures Canada does not control directly or indirectly through a contractual relationship. See Accessible Formats Exception.